Best Innovative Underwriting Services, Inc.
BIUS, Inc.



Blue Shield Takes Advantage of Bius, Inc.

By David Lytle,
Director of Operations
Blue Shield of California, Life & Health Insurance Company

Blue Shield of California Life & Health Insurance Company faced a real hiring dilemma. We had been unable to find candidates to fill our individual life underwriting position despite extensive recruiting for a number of months. Our medical underwriting managers indicated this was an industry-wide problem they had experienced on the medical side of our business as well.

The inability to hire was causing service issues and delays in processing applications. We were not able to meet our sales staff and broker’s expectations as far as turnaround time. As a result, we began to explore other options. This included looking at outsourcing opportunities, which would be a first for Blue Shield Life and Health Insurance Company.

When we initiated research to identify organizations that did this kind of work, the name that repeatedly came up was Best Innovative Underwriting Services (BIUS, Inc.) in Santa Clarita, California. We also obtained the names of other organizations and contacted them. When we connected with BIUS, Inc., however, we found the president of the company, Patrick Ramotar, very responsive and eager to work with us. Thus, we asked Patrick to visit us in San Francisco. During this meeting, the confidence and enthusiasm he conveyed impressed us enough to arrange a site visit.

Patrick’s many years of experience was evident in all of our conversations. He immediately understood our underwriting process and the systems that we used. Patrick was very customer-focused and worked hard to put together a proposal that would meet our needs. Additionally, he was willing to invest time and money in programming and setting up his systems to be able to accommodate our work. As with most programming and systems work, there were challenges, but Patrick was persistent in working with us to resolve set-up issues and get us up and running.

BIUS Inc. began processing our individual life applications and positively impacted our turnaround time and inventory problems. We found BIUS, Inc.’s staff to be very congenial and pleasant to work with. What’s more, the quality of their work has been outstanding. We recently had one of our re-insurers do a quality audit on a sampling of some of the cases that BIUS had completed. They came out with 100% accuracy. The operation is running smoothly and Patrick and his staff are a great team to work with. We have had a very positive experience and recommend them highly.

.BIUS, Inc.


Best Innovative Underwriting Services, Inc.
21060 Centre Point Parkway / Santa Clarita CA 91350
Phone: (661) 255-0112/ Fax: (661) 255-8373/ E-mail: pramotar@biusinc.com